Returns & Shipping Policy
Last Updated: April 2026 | Jurisdiction: United Kingdom
1. Return Philosophy
At Nueagain, we prioritise transparency and accuracy. Our collection consists of new, archived, and professionally restored items. Each item is meticulously photographed and described to reflect its authentic condition. By purchasing from Nueagain, the customer acknowledges the unique character of restored and pre-owned goods.
2. Right to Cancel
In accordance with the UK Consumer Contracts Regulations, customers have the right to cancel their purchase and receive a full refund within 14 days of receiving their goods.
📧 Notification
You must notify us of your intent to cancel via [email protected] within this 14-day window.
📦 Return Shipping
The cost of return shipping is the responsibility of the customer, except where the item is faulty or significantly not as described.
✅ Condition
Returned items must be received in the exact condition they were dispatched. We reserve the right to deduct a portion of the refund if the value of the goods has been diminished by unnecessary handling.
3. Quality Assurance & Faulty Goods
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose, and of satisfactory quality.
Restored Items
Satisfactory quality for restored items takes into account their age and the specific condition report provided at the time of sale.
⚠ Faulty or Damaged on Arrival
If an item arrives damaged or faulty, please contact us within 48 hours with photographic evidence to initiate a resolution.
4. The Return Process
To ensure a professional and efficient resolution, please follow these steps.
Step 1 — Authorisation
Contact [email protected] to receive a Return Authorisation before sending anything back.
Step 2 — Packaging
Items must be securely packaged — ideally in the original materials — to prevent transit damage.
Step 3 — Inspection & Refund
Refunds are processed within 5–7 business days following a successful technical inspection of the returned item.
5. Regional Shipping & Logistical Constraints
Nueagain strives to provide nationwide coverage across the United Kingdom; however, certain logistical constraints apply.
Scottish Highlands & Remote Areas
Standard delivery may not be available for certain postcodes within the Scottish Highlands and offshore islands. Please contact us prior to purchase to discuss available freight options and any potential surcharges.
Bespoke Arrangements
Deliveries to remote locations are handled on a case-by-case basis to ensure safe and viable fulfilment.
Right to Refuse
Nueagain reserves the right to cancel and fully refund an order if logistical constraints prevent safe or viable fulfilment to a specific location.
6. Pre-Purchase Consultation
To ensure the highest level of satisfaction, we encourage customers to review all high-resolution imagery and technical descriptions thoroughly before purchasing. We are available to answer any specific questions prior to completing a transaction.
Nueagain Direct — Northern Ireland, United Kingdom