Privacy Policy
Effective Date: April 2026 | Jurisdiction: United Kingdom (UK GDPR & Data Protection Act 2018)
1. Introduction
Nueagain is committed to protecting the privacy and security of our customers and website visitors. This policy outlines our protocols for the collection, use, and safeguarding of personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Nueagain is a private digital enterprise focused on the honest sale and restoration of goods. We treat your data with the same integrity we apply to every item we assess and sell.
2. Data Controller
Nueagain operates as a sole proprietorship based in Northern Ireland, United Kingdom. The proprietor of Nueagain is the Data Controller responsible for your personal information under UK data protection legislation.
3. The Data We Collect
We collect only the data necessary to provide our services.
Identity & Contact Data
Name, shipping address, billing address, email address, and telephone number provided during checkout or via support enquiries.
Technical Data
IP address, login data, browser type and version, time zone, operating system, and other technology on devices used to access this site.
Transaction Data
Details about payments to and from you, and details of products purchased from us.
🔒 Financial Data
All financial transactions are processed via Stripe — a secure, encrypted third-party payment gateway. Nueagain does not store, nor do we have access to, your full credit or debit card numbers at any point.
4. How We Use Your Data
Your data is processed under the following legal bases.
Contractual Necessity
To process your order, manage payments, and arrange delivery of physical goods.
Legitimate Interests
To improve website functionality, monitor the security of our infrastructure, and provide support.
Legal Compliance
To maintain accurate financial records for UK tax (HMRC) purposes.
5. Data Security
We have put in place appropriate technical and organisational measures to prevent your personal data from being accidentally lost, used, or accessed without authorisation.
🔐 SSL Encryption
All data in transit between your browser and this site is protected by SSL encryption.
🔐 Access Controls
Access to personal data is strictly limited to those with a genuine operational need.
🔐 Breach Procedures
We have procedures to deal with any suspected personal data breach and will notify you and any applicable regulator where legally required to do so.
6. Data Sharing & Third Parties
Nueagain does not sell, rent, or trade personal data to third parties for marketing purposes. We share limited information only with essential service providers.
Logistics Partners
Royal Mail, DHL, UPS — for order fulfilment and delivery only.
Payment Processors
Stripe — to securely process your transaction.
Technical Services
Secure cloud hosting and website analytics providers.
7. Blog & Marketing Communications
If you leave a comment on a blog post, we collect the data shown in the comments form plus your IP address to assist with spam detection. We only send marketing emails if you have explicitly opted in. You may opt out at any time by clicking unsubscribe or contacting us directly.
8. International Transfers
Where we use global tools such as Stripe or specialist hosting providers, your data may be processed outside the UK. We ensure all such providers operate under standard contractual clauses and provide safeguards equivalent to UK standards.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. For tax records this is typically 6 years in line with HMRC requirements.
10. Your Statutory Rights
Under UK data protection law you have the following rights.
Right of Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of any incomplete or inaccurate data.
Right to Erasure
Request deletion of your data where there is no lawful reason for us to continue processing it.
Right to Object or Restrict
Object to processing where we are relying on legitimate interests as the legal basis.
Right to Portability
Request the transfer of your data to you or a nominated third party.
To exercise any of these rights please contact: [email protected]
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
11. Cookies
Our website uses cookies to enhance your experience and analyse traffic. This includes session cookies for your shopping cart and analytical cookies to help us understand site usage. You can manage cookie preferences via our cookie banner or your browser settings.
12. Contact
For any privacy-related enquiries please contact us directly.
Nueagain Direct — Northern Ireland, United Kingdom