1. Returns

📦 Refund & Returns Policy

Effective Date: 08/06/2025

1. Introduction

Welcome to Nueagain.co.uk, a curated marketplace designed to provide a sophisticated space for individuals and small-scale sellers to offer preowned and secondhand goods. This platform celebrates sustainability, circular economy, and style—without compromising class.

This Refund & Returns Policy is intended to inform users of their rights and responsibilities concerning purchases, returns, exchanges, and disputes arising from transactions made through the website. By using Nueagain.co.uk, you agree to abide by this policy in full.

2. Platform Operator Disclosure

Nueagain.co.uk is owned and operated by a private individual as a personal project, not as a registered business entity. The platform functions strictly as a digital venue or intermediary where third-party sellers may list goods and users may browse and purchase them.

Nueagain.co.uk is not a shop.

Nueagain.co.uk does not sell, ship, or hold inventory.

Nueagain.co.uk is not a party to any transaction.

All sales are conducted directly between the buyer and the independent seller who has listed the item.

3. Refunds and Returns: General Policy

Because Nueagain.co.uk is not the seller, it does not offer, manage, or process refunds or returns. Any decision to accept a return or issue a refund is at the sole discretion of the individual seller.

Refunds are not guaranteed.

Returns are not obligatory unless required by law.

Buyers are encouraged to confirm the seller’s individual return terms before purchasing.

4. Buyer Responsibilities

As a buyer on Nueagain.co.uk, you acknowledge and agree that:

You are purchasing from an independent third-party seller.

You are responsible for reviewing the full product description before purchase.

You must contact the seller directly if you wish to discuss returns, refunds, or complaints.

You accept that some items may be sold "as-is" or “no returns accepted”.

You agree not to hold Nueagain.co.uk responsible for disputes or product issues.

5. Seller Responsibilities

Each individual seller is responsible for:

Providing accurate and truthful descriptions of their items.

Disclosing whether or not they accept returns.

Managing their own refund and return processes.

Complying with applicable laws governing consumer rights in their country of residence.

Nueagain.co.uk does not vet or guarantee seller policies and does not provide oversight or enforcement of return arrangements.

6. Dispute Resolution

Nueagain.co.uk does not mediate disputes between buyers and sellers. Any disputes, including (but not limited to) issues regarding item condition, non-delivery, inaccurate descriptions, or return refusals, must be resolved directly between the involved parties.

Buyers are encouraged to:

Keep receipts, proof of payment, and any written communication.

Use secure and traceable payment methods where possible.

Approach conflict resolution respectfully and reasonably.

7. Items Not Eligible for Return

As each seller may set their own policies, the list of non-returnable items varies. However, the following are typically not eligible for returns, and Nueagain.co.uk bears no responsibility for these categories:

Items sold “as-is” or marked “no returns.”

Items that are damaged after delivery.

Items altered or used by the buyer.

Perishable goods.

Intimate or hygiene-sensitive items.

Customized or personalized products.

Digital or downloadable goods.

8. Platform Liability Disclaimer

Nueagain.co.uk disclaims all liability for transactions, including but not limited to:

Items not received.

Items not as described.

Loss, theft, or damage during transit.

Refunds not issued.

Returns refused.

Financial losses of any kind.

Emotional distress or dissatisfaction.

Communication breakdowns between users.

By using the site, you expressly acknowledge that Nueagain.co.uk is not responsible for any transactional outcome or seller behavior.

9. Legal Ownership of Goods

All goods listed on Nueagain.co.uk remain the property of the individual seller until a transaction is complete. Nueagain.co.uk does not inspect, verify, or authenticate items and does not guarantee ownership, originality, condition, or legality of products.

If a dispute arises regarding ownership, authenticity, or condition, the matter must be resolved independently between buyer and seller. Nueagain.co.uk accepts no legal responsibility.

10. Intellectual Property Notice

Nueagain.co.uk does not claim ownership over images, logos, or branding materials uploaded by users and sellers. These materials are presumed to belong to their rightful owners.

If you believe your intellectual property has been used inappropriately on this platform, you may contact us via the form provided in the Contact Us section, and we will investigate and respond accordingly.

11. Fraud and Abuse Prevention

While Nueagain.co.uk does not regulate individual sales, we reserve the right to:

Remove listings deemed to be fraudulent, illegal, or misleading.

Suspend or ban user accounts engaged in repeat complaints or abusive practices.

Share information with law enforcement where necessary to investigate fraud or unlawful behavior.

This is at the sole discretion of the platform owner.

12. Jurisdiction and Applicable Law

This website is operated from the United Kingdom, and this Refund & Returns Policy shall be governed by the laws of England and Wales. Any legal disputes will be handled within the jurisdiction of UK civil courts.

13. Contact Information

If you have questions or concerns regarding this policy, or if you need to report a misuse or copyright issue, you may contact:

📧 Email: [email protected]

🌍 Contact Form: www.nueagain.co.uk 

14. Final Summary

Nueagain.co.uk is not a seller and does not process refunds or returns.

All returns and refund issues must be directed to the individual seller.

Nueagain.co.uk holds no liability for problems arising from third-party transactions.

Use this site at your own discretion and responsibility.